Ebay We Can T Process Your PaymentPlease select a different payment Should I contact the postal service? How to handle a return request as a seller | eBay I used to work in a photographic studio shooting clothing for a couple of major retailers, and getting things looking "correct" was a big part of our workflow.If you haven't replied to your buyer yet, I'd send a message saying approximately the following:Hi there, thanks for letting me know the top arrived safely! Its ok but I like the darker one you had in your listing. Usps Delivered To Agent But Never ReceivedGo to Tracking Informed The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. I asked for a picture from the buyer and it was some plastic item. Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. Buyer Protection - Mercari: Your Marketplace Select Order Not as Described. If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. 11. Visit the nearest USPS location and fill out a request form. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. If you find an item on eBay that you think is fraudulent, report the listing directly. I get an email from the buyer asking where I sent it, oh that is wrong, send it here. but it is really suspect that they created their eBay account the day they ordered my item. And third, we started to build PayPal's business off eBay. If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. 26-05-2020 They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. 03:21 PM. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. Am I protected against negative feedback in this scenario? Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. Another issue that is unfair to sellers is when eBay calculates the exact shipping costs, but still takes a fee, leaving the seller to make up that loss. An eBay Seller Shipped an Empty Box and I Lost $370, this - TechWalls Can Usps Tracking Be Wrong - Schafpudel-vom-eichwald.de If you've changed your mind about the item, check with the seller to see if they'll accept your return. Am I supposed to follow up with Royal Mail or it is now his responsibility? They aren't. Here are some of the most common ways eBay sellers are scammed. The item could have gotten mixed up during a customs check? Example: The listing said "new," but the item was clearly used. Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. She may have forgotten she purchased this one as well but from you. Click on Send. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. If they bring eBay into this, do I stand any chance at all? eBay will not assist with a transaction that occurred beyond its purview. What To Do if You're Billed for Things You Never Got, or You Get I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. "Hi. Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. Plus get a receipt from USPS. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. Knowing this, some scammers will buy from you and then demand money be sent through private means so that negative feedback wont be left on your account. If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. Before you start your Missing Mail Search, you will want to double check the status of your package. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. The item ordered was a coil of hook & loop tape. Can Usps Tracking Be WrongPost Office have such a horrible . Got my money back and a promise from eBay to better train their support staff -_-. WARRANTY AND INFORMATION. You're not supposed to be liable for anything that happens to it after that. Dispute the refund. You can ask the customer to return the item, but he has no legal obligation to do so. They look the same to me.. on man!! Aamzon advised we can do what we want. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Is it possible they received it from another seller? She got her full refund back and kept the ring! Well tonight I received the above email. I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. Example: You bought a table, and it showed up with only three legs. 05:49 AM. Five! Press J to jump to the feed. Buyer claims I sent wrong item : r/Mercari - reddit.com This is why I take photos of the item with the eBay paperwork. 04:18 PM 10/31/2020 at 3:54 pm #83017 Antique Frog Never saw it in my life. I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. I sent a seller an offer on an item and she accepted. The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. 1.6K 17K views 1 year ago Every so often mistakes will happen. Message 1of 30 This months episode of the eBay Seller Spotlight podcast is live! I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) 26-05-2020 09-10-2020 The buyer received the wrong item. Cause his photo shows a like kind of item but not the brand or pattern I sent. All rights reserved. In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. But at least it was worth somewhat close to what the item I sent them was worth. It certainly looks a much darker top in the listing. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. In order for it to work, sellers must provide proof of item delivery. PayPal Seller Protection exists to help sellers trade confidently on eBay. Buyer says item not received, Royal Mail says delivered - EBay Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. Do not do that. Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. 2023 Comparitech Limited. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. They offer some sort of limited-time discount in order to create a sense of urgency. From the "Reason for replacement" drop-down menu, select "wrong item was . QUOTE eBay is very aware that scams occur on the website. I had been using half sheet sticky labels for almost a month before sending out this order. Good for you. Yeah you filing that stuff 100% does nothing. Is there any point in doing that? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The buyer confused me with another seller. since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. Him claiming he did not get the package until day before opening claim yet UPS showing delivery 15 days before along with his signature was strange to supervisor. No they dont. They will call the number you have on record for this account, so make sure that's correct before you start. Once payment is confirmed you ship it promptly. The thing to remember is that these slip up were t. This guide will tell you about the most common eBay scams, what to look for, and how to protect yourself. 26-05-2020 Is this person trying to scam me and going to the lengths of altering the package and using a different item?? Explain that you used a box, not an envelope, if that is the case. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. This scam is a new twist on the offer of overpayment. I will try to ask the questions? It expressly says this in the PayPal Seller Protection terms. Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. I have sent the item you ordered to the address on file with ebay. The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. on to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . The buyer pays quickly, and you send the item without concern. Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. Otherwise she wouldn't have bothered. I'm having an issue with something I purchased on Facebook Marketplace To cancel your order: Go to My Purchases. The scammers will also ask for your PayPal email address. What happens on eBay when a buyer lies saying that they - Quora eBay are only concerned with issues that affect their own profit margins. 09-10-2020 They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips I stopped shipping to Canada because of customs problems. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. Report the buyer. Gift card scammers reach out to victims by phone, email, or social media. Its unfair they side with the buyers all the time. Exchanges and Replacements - Amazon Customer Service Case in point; I sold a wallet described as new in the box recently. Same thing just happened to me and I was able to keep the earning. Sucks!! Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . why it was refused and Never heard back. Create an account to follow your favorite communities and start taking part in conversations. IN THE LAST STRIDE. You can report an issue with a seller to eBay directly here. After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. Bamboozled: If a retailer sends you stuff by mistake, can you keep it? - Nj How were you able to call eBay? They help the organizations to focus on the other parcels they have to deliver. I'm based in the UK I had two items sell on the same day, both with InPost delivery. Lol either way I wasnt surprised. So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. Powered by Discourse, best viewed with JavaScript enabled. by asking the buyer questions or calling the post office? The item's condition was misrepresented. Copyright 1995-2023 eBay Inc. All Rights Reserved. So, that explains the different labels and (possibly) the Fragile stickers. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. eBay is very aware that scams occur on the website. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. And while I'll be cordial, it doesn't bode well. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Just open an item not as described dispute and then the seller can please themselves which address they give you, be very specific in the dispute, just say that you did not receive what you paid for but a completely different article. Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. Returns, missing items, and refunds for buyers | eBay I sell on Ebay myself. The email will state that the payment will be released to you once you have proven that the goods have been sent. Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. To start, you have to rule out an honest mixup plus give a timid potential scammer an out. This topic was automatically closed 180 days after the last reply. That has happened to me. How do i handle this? Never sold on Ebay before. .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. So supervisor said I will close the case in your favor. Could you explain a bit what steps you take when shipping? I really feel like I am not getting any protection from scammer buyers on eBay. Ebay basically says, Well we dont know what you actually sent the buyer so we cant be sure whos side to take here so we always favor the buyer.. 01:30 PM. another scam they will say they are selling a item say half price then you purchase that item i e cost 500 you pay 200 secondhand they then will sell the item to you hoping the money will be released from e bay say they sent via e bay with a tracking number your then thinking well giving me details been honest saying that in box this not in box all week messaging this person wheres my item so convincing they said they sent without something or no its not that type so in your head your believing be here soon then you see a tracking number type it in its actually e bay standard royal mail 5 days later no item then they start saying wont come any quicker, well my advice open case instantly as 9/10 of time no tracking the buyer will reward not to get black mark against there name and tell you its ok ill sort it sorry did not come the scam they borrow your money for a week never sent a item soon as open case instantly refund loan of a few hundred quid no interest they borrowed of you perfect for people who e bay trust be careful as in meantime your waiting to open a case and hoping you lose they win either way win with borrowing money of you interest free as skint for week even better if you lose they get to keep your money please be aware of this scam happened to i was refunded by them or e bay not sure 5 days later though either way very devious. Do not refund first and try to appeal after. 04:02 PM. However, this morning they sent me a rude email saying I'm sending fake products and to get a real job. I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. Check all items upon receipt. Am I going to be screwed out of $55? I sold 4 of the same items. A collectable which I still have. An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. How to handle a return request as a seller | eBay So Im hoping he doesnt return anything. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. e-bay couldnt give two hoots for sellers as long as they are making money. 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. I can't really remember what specific package I mailed it in. Tip The most common dispute for a scammer is the "not as described" dispute. . Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. on Yup pretty much. The status says the item was "Delivered to agent," so the item shows as delivered. You have to make them paying you off a better deal than the hassle you will continue causing for them. If so, it's definitely not a package I've sent out. Or just take back the item. did said person say they woud send you the motorcycle and the title and then you would have to pay? Sunday Mystery Wall is back! $15 each. - Facebook Omg I JUST heard that same story!!!! Because the seller sent a lighter instead of a $600 Gucci wallet. 05:49 AM It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? If the package was mixed up, it would have happened there. 26-05-2020 They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. Please Help! Usually it will say the name on the package signs for it even if the signature is someone else. The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. Just thought Id share. 06:44 AM She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. They always put new labels on the package, because you shipped it to the shipping depot in Kentucky, and they needed to ship it on to Canada. Ebay claimed that the item was in "different condition". I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. Once they have the code, they disappear and make off with your gift card balance. Ebay says I have to "take action" by Sept. 11th. It's tough dealing with customer service when they're all Filipinos who don't understand or care. Do I have to go ahead and refund no matter the circumstance? If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. 01:24 PM. They have always just put new shipping labels over the original label on the unopened package. They never sent it back. Thanks for this suggestion. So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). I did became a pain with calling everyday and today calling 5 times. Help for buyers and sellers. 1. $900 item. Buyer claiming wrong item was received. HELP!! But just the thought of it would scare a lot of scammers into stopping this shit. Tune into our last eBay for Business podcast episode of 2022! I called ebay on July 26th before accepting the return to explain what was going on, and what my hesitation was given the amount of people attempting to scam graphics cards. A buyer happily purchases your item. Ebay problems: Buyer opened a return and sent back a different item