Please do so if you intend to bring a class action lawsuit. Required fields are marked *. Might investigate what appears to be additional action assuming our new equipment will go bad as did the original unit. Lead plaintiffs Ronald and Debra Bianchi claimed in their Samsung ice maker class action lawsuit that a defect in Samsung refrigerators with French door external . Our 3-year-old fridge is broken and our only recourse is to remove it and buy a new one. Your email address will not be published. I know people that have refrigerators that are 40 years old still chilling beer and wine in their garages, so it seems that a refrigerator bought in 2017 should last more than 5 years! They can also contact Samsung or the claims administrator for more information. Now the2nd one has the same problem, samsung has this thing about how lose the comsumer for good, by not addressing the issues, I am STILL waiting for a resolution. If the ice maker is removed, unplug the refrigerator to prevent the cooling loop from freezing while it is in use. The theme of Samsung Researchs CES 2022 presentation is Digital Meets Physical. We demonstrate how personalized experiences valued by, Read More Samsung Bot i Next-generation interaction robot NewsContinue, Samsung and Google just made setting up your smart home much more accessible! John Matarese looks into a Class Action case filed against Samsung, for refrigerator ice makers that fail repeatedly, according to claims This has been going on for a few months. Hundreds of Central Florida families say they are fed up with their Samsung refrigerators and despite all the problems, there is no recall insight. I recently came across this recall and wanted to find out how it works. A class action lawsuit has been filed against Samsung, alleging that their refrigerators do not keep food sufficiently cold. Cooling problems yes, lost meat yes. Make sure to run steam down the drain area. A: To be eligible for compensation under the Samsung Refrigerator Class Action Lawsuit settlement, consumers must have purchased one of the affected refrigerator models and experienced specific problems such as cooling issues or ice maker problems. I guess the first action is now closed even though I never received any original notice. So, I gave up and decided to call Samsung directly. It cites the manufacturers failure to recall the product and to replace faulty units. The temperature-related lawsuit is separate from the hundreds of complaints consumers have voiced online about the ice maker in other models of Samsung refrigerators. Khristopher J. Brooks is a reporter for CBS MoneyWatch covering business, consumer and financial stories that range from economic inequality and housing issues to bankruptcies and the business of sports. Samsung class action alleges company falsely advertises Galaxy S21 storage capacity Read More . At first, it was considered that the battery issue was specific to a particular model. (its the ice maker). When you pay that much to have the ice maker and it doesnt work, that is totally unacceptable!! Some days it works fine then little to no ice the next day. Jordan and Saghy's lawyers said the issues with Samsung refrigerators have been known for years. I also had water leaking and collecting in the bottom of the refrigerator under the 3rd pull out tray for beverages and such. The holding bay has cracked and I've used duck tape to hold it together. Where do we join the suit? I have been so disappointed in this whole ordeal. I paid out of pocket to have the defrosting issue fixed, and thought that would fix the ice maker too, because I thought the ice buildup there was related to the ice buildup in the back. Be aware do not take risk of chemicals getting on consumable food without knowing how to treat the illness. We purchased a 4 door Samsung Refrigerator, February 19, 2019. Anyone who bought a Samsung refrigerator within the previous seven years is eligible to file a claim that is defective or caused injury. RF23HCEDBSR1AA Serial # 065JY3BG301. So much for trying to stay out of nursing homes in our old age!!! It alleges that these defective ice makers cause substantial problems for consumers and that a class-action lawsuit has been filed. The ice maker does not work properly and the bottom freezer does not open all the way because it freezes. Currently, the Samsung refrigerator class action lawsuit settlement is ongoing, but its unclear whether it will be settled. Some consumers reported that their refrigerators were not cooling properly, leading to spoiled food and expensive losses. Samsung is currently facing multiple legal actions. Samsung refrigerators are known to be unreliable and glitchy. A: The settlement provides compensation for repairs, replacements, and out-of-pocket expenses related to the refrigerator issues. The suit states that Samsung has failed to issue a recall, repair, or replacement for consumers affected by the faulty fridges. We go through a lot of ice and that model had the largest ice maker I could find. Owners of these appliances have been unhappy with ice maker issues like ice maker failure and ineffective ice output as a result. We had a tech to fix it couldnt fix it . Im with the hundreds of disappointed consumers on Samsung refrigerator, our ice make has never worked properly and it doesnt keep proper temperatures. "The refrigerator temperatures range from 30-45 degrees, and the flex door refrigerator temperatures range from 41.5-46 degrees," said Butler. I have to get on my hands and knees and chop the ice out so my freezer door will shut and work properly. It appears you forgot to include your location in the title or body of your post. The lawsuit was eventually settled in 2021, with Samsung agreeing to compensate affected consumers. I will NEVER walk into another Home Depot. I would NEVER buy Samsung and certainly wouldnt buy anything from this criminal company again. Its almost like Were being punished for a Name Brand Company that should put out better products or pull their refrigerators instead of continuing to sell them knowing they had issues. The case has been going on for several months and could take years to resolve. According to the complaint, more than 1,000 people have so far complained about the problem with the ice tray. We purchased the fridge on 12/1/2014, we have constant problems with the fridge freezing up, motor fan freezing up, water under the vegetable tray and ice maker every 10 days having to be unjammed and thawed out so the ice maker will work. It has frozen up once and is currently leaking water into the crisper and out the right hand corner of the freezer. In October 2020, we also purchased a four-door Samsung refrigerator (same model RF28T5021SG/AA). This is a landmark case, as it will not only help consumers recover their money, but will also serve as a warning to other manufacturers. the repairman told us that they will not replace it. The ice maker will work sometimes but not all the time. Filing a complaint with the CPSC can help ensure that the issue is investigated and resolved, and may also provide additional leverage in seeking compensation from Samsung. I reported that and to Samsungs credit, they paid for the repair. When this issue became big, a class action lawsuit filed listing over 20 models of Samsung refrigerators which the plaintiffs claim that the ice makers are defective. I remember filling out something years ago but Ive never heard anything since. Samsung stepped up even after their 1 yr. warr. A final settlement is unlikely until the case has been . They are looking for damages covering lost/spoiled food . Samsung should get out of the refrigerator market !!!! Overall, the claims process was designed to be accessible and user-friendly and provided affected consumers with a way to seek compensation for their losses. So I had to call Samsung again and of course, they say they have to cancel the current ticket because it is a new issue and it wont be covered! Consumers who had purchased certain Samsung refrigerator models and experienced defects or problems with their refrigerators may be eligible for compensation under the terms of the Samsung Refrigerator Class Action Lawsuit settlement. However, in recent years, some consumers have reported problems with their Samsung refrigerators, ranging from cooling issues to problems with ice makers. As a result, the corporation was the target of a class action lawsuit. Ice maker freezes over. Have to force defrost each time. I dont understand how thats fair when We pay on time every month. would like to know how to sign up. Bennett February 23, 2022 28 2 min read. I use hair dryer to defrost outside of icemaker and it works for about 3 weeks before freezing over again. The plaintiffs attorneys say Samsung issued a service bulletin in July 2015 that expands on the problems described by numerous consumers. Samsung is accused of engaging in unfair and deceptive business practices by selling devices that were known to be defective and neglecting to disclose them. My Samsung ice maker in the refrigerator doesnt work. "People have been eating foods, getting sick, then realize it was the refrigerator," O'Shea told the station. Do they have a lawsuit pending against them. I replaced the icemaker, and ice tray/doorstill ices up regularly. We are not trying to get over on anyone but we paid for a working refrigerator that guarantees 10 years of working service. Both icemakers stopped working long ago, after 4 repairs, total of $ 490. Same issue here ice maker icing upbought Samsuck refrigerator 5 years ago for $2400 and it has been doing this all along. The only way to stop the loud fan grinding noise is by opening the fridge doors but then, obviously, temp in fridge significantly drops. VIDEO: How To Join Samsung Refrigerator Class Action Lawsuit? "This defect is fatal to the operation of the refrigerators, which serve one purpose: keeping food and other consumable goods at a safe temperature.". To Date I have Spent $800 on Repairs to Appliance Repair Companies Replacing Circuit Boards and other Parts. Purchased in 2017. CLASS ACTION LAWSUIT MODELS FOR SAMSUNG REFRIGERATORS, Samsung Faces Lawsuit Over Fridge Design That Allegedly Causes Food To Spoil. The plaintiffs contend that Samsung was aware of the flaws in its refrigerator models but chose not to inform customers. Many prospective litigants investigate if a business that has settled a lawsuit has resolved the issue. If you complete the form in a matter of minutes or seconds, you could wind up receiving thousands of dollars back. Electronics giant Samsung is facing a class-action lawsuit from customers who say some of the company's refrigerators don't keep their food cold enough. i HAVE TO BUY BAGS OF ICE SO WE CAN HAVE A COLD DRINK. The settlement will help both Samsung and its customers avoid future problems. so we quit calling the repairman. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2022 OULegal. In the meantime, the lawsuit is moving forward despite a court ruling against the company. As it stands right now, however, there are still no significant updates to share. Did you find out how to sign up for the Samsung lawsuit? The lawsuit against Samsung has been in mediation for more than a year. We have now given up on thawing it out and now we purchase ice to have cold beverages. Despite proper maintenance, some Samsung refrigerators may experience problems. Twice while I was out of town, I came home with a puddle of water on my kitchen floor leaking from the fridge, and ice under the 3rd pull out drawer, so how do I join the class action Lawsuit. My ice maker melted in my refrigerator and yes I have a photo of it. Samsung provides detailed maintenance instructions and recommendations for each refrigerator model in the owners manual. If your legal rights are affected by a class action, you usually will only need to get involved once the case settles. Since then the refrigerator buzzes very loud with ice coming out of the vents behind the Twin Cooling Plus area. Q: What Are the Eligibility Requirements for Compensation? Who do I contact the attorneys or office of consumers? When I called to confirm with the tech that the ticket had been updated they said no. We called Samsung 8 times being told the ice maker is not covered and there is no way to fix it. Click here for more details Which one of these applies to you? At my age, (79) I have to rely on a neighbor to bring me ice! In 2020 during pandemic lockdowns, it became a major issue. The lawsuit lists more than 20 models of Samsung refrigerators. The Upper Refridgerator Also Freezes Up with Ice Coming Out of the Vents in Rear Causing it to Warm Up. I purchased my Samsung refrigerator in November 2018. The 35-page lawsuit in Texas federal court alleges defendant Samsung Electronics America has falsely advertised its premium-priced, purportedly durable black stainless steel finish for kitchen appliances while concealing from consumers the "defect" that causes the finish to break down over the course of only a few years of normal use. Click here for more details. In general, the claims process should take several weeks to several months, depending on the specific circumstances of each case. My interests range from technology to photography. He had to get some from me that I had in my garage. We tried to turn off the ice maker while we thawed the block of ice, but even though it was off, ice still came out creating another frozen slush! The Energy Department notified Samsung of this on Feb. 18, 2010. While the claims process may take some time, the compensation provided can help cover the costs of repairs, replacements, and related expenses. Samsung also agreed to implement design changes to prevent future defects from occurring. We have a Samsung refrigerator model #RF22KREDBSR, we have had the service people come out 6 times. Get browser notifications for breaking news, live events, and exclusive reporting. Home Depot sold these units knowing of the problem and has done nothing about it. It has French doors and a bottom ice maker that still works but it is very clear Samsung continues to pass their problem ice makers on to us. FYI we had a Samsung tech out who fixed one issue we had. Every day, I have to soak up the water in that area. I would like to join this lawsuit. All of our major appliances are Samsung purchased before this fridge saga. Hope you will join me for all your Samsung and Tech Reviews and recommendations. Another might open in the future. Had to have help to move the refrigerator to turn off the water valve. Samsung has released a smart all-in-one fingerprint security IC for biometric payment cards. I have the same problem as everyone else , ice maker has never worked right. defect known issue lawsuits happening..i called samsung, they are sending a tech out free of charge next week. A class-action lawsuit is currently pending against Samsung for more than 20 refrigerator models. Try this phone number. If successful, all members may receive monetary or other compensation without having to appear in court. Customers Matthew Jordan and Lisa Saghy and their attorneys filed the class-action lawsuit on May 13 in New Jersey, where Samsung's U.S. operations are based. The Samsung Refrigerator Class Action Lawsuit was settled in March 2021, with Samsung agreeing to compensate consumers who had purchased defective refrigerators. Despite the lawsuits lengthy process, it has helped consumers recover their money. How To Join Samsung Refrigerator Class Action Lawsuit? A: The length of the claims process can vary depending on a number of factors, including the volume of claims submitted and the complexity of individual claims. A class-action lawsuit filed against Samsung Electronics America Inc. claims that the defective ice tray in a Samsung refrigerator causes numerous problems, including leaks and slush. Now in few days The fan start to make noise as if the ice is building up. The lawsuit was filed on February 24, 2017, and is based on more than 20 models of refrigerators from Samsung. I would like to join the class action soon to get Samsung, I have a French door sanitizer that was bought in 2016, the icemaker stays frozen up no ice cues can come out, my brother-in-law comes down about every six months and he would defrost it and and get it working again. Should we not be entitled to having our ice maker replaced or repaired at Samsungs expense being they were aware of the defective machine years before we purchased ours (in 2020) yet they kept selling defective machines? We finally just shut the ice maker off and I have been having to make ice with trayshad I known I was going to need to do that, I would have bought a refrigerator with no ice machine and saved the $4000 upgrade. It has rewarded over $6 million to Samsung customers in the past few years, and it is not surprising that the company is facing a large number of class-action lawsuits involving its products. My refrigerator was growing mold inside the icemaker and they just kept on replacing parts. Wake up everyone and stop buying foreign productsthese companies do not care about American consumers and our politicians do not either. This includes keeping the refrigerator clean, checking the temperature regularly, and replacing filters and other parts as needed. I thought Id be fighting a losing battle, but now I see many others have had the same problem. The lawsuit sought compensation for consumers who had purchased these defective refrigerators and had suffered losses as a result. I called Samsung and even though Im out of warranty, they are covering the parts and labor to replace the ice maker. 2 men found drugged after leaving NYC gay bars were killed, medical examiner says, More than 161,000 pounds of Skippy peanut butter recalled, NYC police want shoppers to remove masks before entering stores, One way to fix Social Security? This has happened numerous times and Samsung has done nothing to help us with their product. Its ashamed costumers spend there HARD EARNED MONEY on Junk that is just pretty on the outside. Related Tags. To receive compensation under the Samsung Refrigerator Class Action Lawsuit settlement, consumers had to submit a claim to Samsung detailing the problems they had experienced with their refrigerators. How do I become a part of the Samsung Refrigerator lawsuit. Samsung also confirmed that One UI Watch will be available for Galaxy Watch onthe new, unified platformit jointly built with Google, bringing, Read More Latest Samsung Watch 2021 : User ExperienceContinue, With enhanced security capabilities offered by Samsungs exclusive fingerprint authentication algorithm and anti-spoofing technology. Consumers began to report problems with their Samsung refrigerators in 2014, ranging from cooling issues to problems with ice makers. Despite these allegations, Samsung has offered partial refunds and has also responded to some customers through Facebook. I bought the French door, freezer at bottom and top. Addition Information Samsung Ice Maker Lawsuit, Class Action Lawsuit Filed Against Samsung Refrigerators Due to Ice Maker Issues. Its been a little over 2 yrs and now its no longer making ice at all? I would like to join your class action law suit. Samsung is being sued for allegedly marketing faulty refrigerator models that have a history of breaking down too soon. We want to be part of this class-action lawsuit against Samsung. We have defrosted the ice maker multiple times. They love to make money selling the units but then tell you to contact Sam Sung! There are several other issues related to Samsung refrigerators that have been cited by consumers in a class-action lawsuit. I have had the exact same problem. I paid more than 200$ to remove the ice. The refillable pitcher is not refilling properly and the fridge completely shut off! I have to turn it off, take the ice out, & use the blow dryer to melt the ice build up. Consumers who believe they may be eligible for compensation should take the necessary steps to file a claim and provide the required documentation. While the lawsuit is still in its early stages, the company has a great record of resolving customer disputes. Actually, the warranty stated that after so many repairs, the issue wasnt corrected, they should provide you with a new item. We would like to join the Class-Action Law-Suite as well. If I have to replace it though, I wont buy another Samsung. I bought a Samsung refrigerator on Feb. 18, 2021, model RF28T5021SG/AA-SKU6417764 if I had known about the lawsuit I would not have bought Samsung. can anyone tell me how to join the class action lawsuit. I bought a Samsung double door refrigerator ice maker doesnt work never received any recall notice bought it at lowes cant get anyone to fix it, no service repair company will not fix any Samsung appliance. Other Past and Current Lawsuits against Samsung, 1. "Smash the cap". The tech is supposed to be here today because that was the soonest but Tuesday night (3/1/2022) I had to call Samsung at 10 pm to let them know the entire control panel is now not on or working at all. Im sure there is an ice problem as I cant even get my deli tray to open, appears to be frozen shut. I had to take a hair dryer to it every few months. TYIA. Samsung and the Consumer Product Safety Commission haven't issued a recall on the refrigerators. Samsungs refusal to offer a free repair has prevented customers from using their refrigerators. Reasons Why You Should Choose a Motorcycle Accident Lawyer After a Collision, Parental Awareness of Common Playground Injuries. Thank you this has been a nightmare. When the ice maker is removed, unplug the refrigerator to ensure the cooling loop does not frost over during service. Samsung is polluting the planet with fridges that last 2-3 years and are unrepairable. How can I participate? Our Samsung refrigerator is a great design, but the ice maker is useless. Samsung fingerprint security Samsung Electronics, a world leader in advanced semiconductor technology, today introduced its Samsung Electronics, a global leader in innovative semiconductor technology,, Read More Samsung has released a smart all-in-one fingerprint security IC for biometric payment cards.Continue, Samsungtechwin Regional Office2180 Palm AveSan Mateo, CA 94403, [Answered! No refrigerators made by Samsung customers or the Consumer Product Safety Commission have been recalled. The plaintiffs are seeking a full refund or partial reimbursement of their costs. Does anyone have any insight on what we can do? Samsung might be held responsible for an explosion or fire if a lawsuit is brought against the business. This refrigerator,freezer has given us problems ever since we brought it home. My icemaker leaks water, freezes up its a mess, very frustrating. I have a 5 door 2015 model RF28JBEDBSG purchased in 2016. A: The reported problems included issues with cooling, excessive noise, and ice makers that malfunctioned. How do I join the class action lawsuit? Thanks, i also have a sam sung frig and have the ice maker changed and stll week after week im defrosting it cause of ice build uo. So far replaced 4 times. Same icemaker issues mentioned by everyone else after about 2 1/2 years. A: The amount of compensation that consumers can expect to receive under the settlement varies depending on the specific problems experienced and the model of the refrigerator purchased. Recently was trying to find the right repair kit, after spending hours searching was finally told by a distributor that model year 2015 does not have a kit, and one has to buy all the parts separately.! In response to these complaints, Samsung has issued a service bulletin in July 2015, expanding on the problems described by many consumers.