Listen for two "power-up" tones a couple of seconds apart. Is this normal? There is a power socket on the back, an HDMI output, a microUSB port, and four HDMI inputs. Sync your on-screen TV content. They work greatmost of the time. Help! A: Answer. Luckily, Philips is a reputable manufacturer, and the Hue Sync system rarely encounters connection issues. Joseph_S. If your Hue Sync hue has been updated, your bridge would disconnect for a moment and reconnects again, it would happen to you several times a day. If you need additional help setting up your Hue sync box, browse our FAQ or get in touch with Philips Hue Support. Here are two of the biggest issues around Hues new device: If youve been around the smart home tech scene for a while, odds are you have an access point or two around the house. Sonos Arc / Hue Sync Box / Apple TV4K / Samsung Q7DR and Dolby Atmos I have my devices connected as follows: Apple TV> Hue Sync (port 4)> Samsung TV (HDMI port 1 with Input Signal plus turned . However, how to do if the method doesnt work? Go hands-free with voice I get Dolby vision working but if I connect my TV to my processor lexicon MC 10 it shows that they accept Dolby vision and it shows the programs that are in Dolby vision but plays only in HDR . However for some users, they don't understand the charm in a practical moving watching experience. When I deactivate it, my tv starts recognizing Dolby again but the lights stop syncing with the hue device. Losing Signal While Using Secondary HDMI Ports. The Philips Hue Play HDMI Sync Box can let you create an entertainment setup that wows by syncing your Philips Hue lights to connect to the rest of your smart devices such as TV, gaming systems, and streaming devices. You are using an out of date browser. I bought a Hue Play Lightstrip that I mounted to the back of the monitor, and added a Hue Sync Box. Setting the input device (Roku) to 1080p resolution makes the system work. Some smart home enthusiasts find the reactive lighting to be a bit distracting while gaming or watching a movie while others are here for the new, immersive smart experience. With the app installed on your device, Hue can then use whatever content you have playing to create an immersive lighting experience. Internet/Wi-Fi Speeds Are SLOW Since Using Ring Alarm Pro, Philips Hue Lightstrips: Bending, Cutting & Re-Attaching, Ring Camera/Doorbell Lens Has Popped Out? The out HDMI that runs to the tv should run into the Sync box HDMI PORT 1. APs are also best used for devices that dont require a 100% reliable internet connection. When lots of users have various problems, they dont know how to solve even if they do the various test. How to Set up a Philips Hue Sync Box with a TV - How-To Geek Or experience the music that you are listening to transports you to a different universe? Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. If the new update is crashing your app or causing it to lose its sync all the time, just uninstall and reinstall the previous version. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Copyright 2000-2023 M2N Limited E. & O.E. Is Philips Hue Z-Wave or Zigbee? This software allows the lighting system to react to the media youre playing on your computer or phone. UU. I have these issues as well. Delete this folder. A forum where Apple customers help each other with their products. I turned off the HDMI inactive for 20 min setting and this stopped it. Troubleshooting Ecobee Server Communication Issues. By deleting the apps data, you can let the Philips Hue app regenerate its own data files. Scroll down and look for the button that says Clear Cache and Clear Data, then press and confirm. You also can seek help from theirTwitter. To solve the problem, consider removing and reinstalling the same version again. Sometimes goes off unexpectedly then has to be synced again. I was redirected to the regular Philips Hue app for this, however my light is not being displayed and I cannot proceed configuration. User profile for user: All you need to do is set up a new entertainment area on your smartphone. Some users reported that the app would lose connectivity as often as once every hour. Replacement box is a bit better but the Hue Sync app always says Sky Q box signal not detected. Philips Hue on Twitter Smart TVs, laptops and iPads, and smartphones are all devices that can usually manage with a connection that occasionally blinks out. We and our partners use cookies to Store and/or access information on a device. Dolby vision wont work correctly on my 2016 LG Oled C6. Any help appreciated. Open the new finder window, then click Go. Save my name, email, and website in this browser for the next time I comment. This update also brings support for HDR content, including Dolby Vision and HDR10+ content. I have a 4K Apple TV and a Sonos Arc. Use the Hue Sync mobile app and the Philips Hue Play HDMI Sync Box to get lights that dance, flash, dim, and brighten with the content on your TV screen. My Smart Plug Keeps Turning On (or Off) By Itself! Thanks! Create an account to follow your favorite communities and start taking part in conversations. Just looked at the Gradient and i'm sold on that. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Philips Hue brings smart lighting to everyday homes. What is different about the Apple product that it doesnt work? The Hue Play Sync Box is a simple black box that plugs into a TV with an HDMI cable. I will list some issues to see if you have had them. Ie. It requires an HDMI input and Smart TVs dont output the video signal. If your Sync Box is connected to a third device then connects to your monitor or TV, then your Hue Sync Box may be lost connection or signal. Philips Hue Sync app unable to display lights : r/Hue Now you can try to downgrade back to the previous version. I'm on the fence about the Sync Box and am looking to be convinced by some owners. New Updates Causes Connection Errors or Timeouts, Solution: Reinstall Previous Working Version, Solution: Remove the Cache Stored on the App, 1. 1-800-MY-APPLE, or, Sales and Thanks for the feedback, I couldnt find any info about the difference between the ports as you have highlighted do you have any further information about this or links where I could find more info? Continue holding the BIND and EJECT buttons for 10-15 seconds. Hue uses these connections to create their surround lighting experience. Hue uses these connections to create their "surround lighting" experience. The Hue Sync Box is Unstable on Wifi/An Access Point, Solution: Connect the Hue Sync Box to a Less Cluttered Singal, 2. But you can rollback the version if you dont want to wait. Press and hold the power button on the Hue sync box. Press question mark to learn the rest of the keyboard shortcuts. Here's more details on how to do that - https://help.elgato.com/hc/en-us/articles/360027956512-Turn-off-HDCP-to-use-PlayStation-4-or-PlayStation-4-Pro-with-Elgato-Game-Capture-4K60-Pro----------Original description:I've been having issues with video signal cutting out through the Philips Hue Sync Box for a long time now. So, whats causing users to report connection issue after connection issue? Seems like after the last box update nothing is working it's been a while now. These are relatively new Hue products and still have to go through their growing pains. Mine especially has issues with Dolby Vision. See all the updates weve made to the Hue sync box to improve the surround lighting experience. One thing you need to know about the Hue Sync Box is that its issues are quite easier to fix than the app. Solution: Connect the Hue Sync Box to a Less Cluttered Singal The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. Yes, it correctly recognizes HDR and Dolby Vision, * Lights syncing? I decided to record the issues on video, and what you see here are all within one day.I tried troubleshooting by:- Removing and reconnecting all HDMI cables from the Sync Box and all my devices (Apple TV, Chromecast, and PS4 Pro)- Making sure the HDMI cables aren't strained or twisted too much by the source- Upgrading HDMI cables between my devices to the Sync Box to AmazonBasics High-Speed 6 ft ones#philips #hue #syncbox #hdmi (Brightness Comparison), Philips Hue Motion Sensor Light Information (Green, Red, and Orange), 6 Ways to Fix Eufy Doorbell SYNC Button Not Working, Philips Hue Smart Plug: Everything You Need To Know. Delete inside the file in the HueSync app folder (Dont delete huesync folder, just delete the contents of this folder). Hue Bridge required, not included. I've also tried to reset my apple tv, reset my Hue Sync Box, change internet set up, update my TV firmware and no success. Tristan owns close to a dozen Amazon Echo devices, way too many Philips Hue bulbs and lightstrips, a boat-load of Ring Cameras and Doorbells and a bunch of other smart home devices too (from Reolink, Google Nest, GLEDOPTO and others). only. While your sources such as a DVD player, an Apple TV, a console, a cable box, or something else can hook up to the four inputs. ), Do Lutron Caseta Switches Work With Philips Hue Bulbs? Sync your smart lights to your on-screen TV content with the Philips Hue Play HDMI Sync Box. 2018-2023 Signify Holding. Looks like no ones replied in a while. I am surprised that no one noticed this issue Aug 25, 2020 11:19 PM in response to ShYnNoK, Had the same problem with my Appletv 4K and phillips hdmi sync box. Why Your Hue Sync Has Connection Errors (& How To Resolve) Click on the search icon on your taskbar and search for %appdata%. I have also gone through some research and come to some conclusions. For example, HDMI 1 could be the name of your gaming console. For many users, the Hue Sync Box should be ready to use right out of the box. Philips Hue Play HDMI Sync Box Black 555227 - Best Buy Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. But you should ensure a steady internet connection for your Hue Sync Box. Your smartphones, iPads, laptops, and laptops can use with a connection that blinks out sometimes. You can uninstall the current version and reinstall the previous version if the Hue sync app on windows constantly disconnecting from the Hue bridge. I actually have both my Denon and the sync box connected to the TV and switch the TV sources depending on what Im using because my Xbox One X allows me to use the VRR or 120Hz and other settings that my Denon doesnt. Equipped with four HDMI inputs, this unit reads the signal from connected HDMI devices like gaming consoles, set-top boxes, or Blu-ray players, syn I've got the Philips hue sync box and had an issue with 'not receiving a signal' with my Firestick. Philips Hue on Twitter Other users have experienced problems with the app related to how it stores data on your PC. Vodafone TG3442DE), Now allows for HDR10+ content when the Hue sync boxs HDMI cable is on the second output of an AV receiver, Further increased the reliability of communication to the Hue Bridge, Improved the Hue sync boxs ability to detect black bars on screen, enhancing generated light scripts, Introduced native support for Harmony remotes, Introduced a Wi-Fi status screen in the Hue Sync mobile app, Changed the default Hue sync box name to Sync Box, Changed the LED indicators behavior while lights are dimmed, In cases of multiple Wi-Fi access points, the Hue sync box will now connect to the strongest access point, Added support for the Play gradient lightstrip, Added support for Dolby Vision and HDR10+ content, Added support for voice control with Amazon Alexa, the Google Assistant, and Siri Shortcuts, Added support for infrared (IR) remote controls, Updated Hue Bridge discovery for certain networks, Improved light experience for multiple lights around the TV screen, Improved light experience for Music mode for music playing on low volume, Improved compatibility with several routers (e.g. The system is composed of two standalone units, which are an app and a physical box. The Hue Sync from Philips is a smart lighting system that allows users to create a unique lighting experience in their houses. Seems to drop the connection every twenty minutes or so. You also need to install the new Sync app on your PC or Mac. Fix Amazon Echo Show The Camera Isnt Responding Errors, Open a new finder window and click on Go.. Your Hue Bridge should already be plugged in, connected to Wi-Fi, and added to your Hue app. The only thing to be careful of is if you have multiple routers in your house you will probably need to ensure that both Hue devices connect to the same router. Four HDMI inputs allow you to connect your media devices to your Hue setup, resulting in a fast, seamless display of colorful smart light that responds to and reflects the content you watch or listen to. What fixed it for me was in the settings in the sync app there is a section called 'Automatic Control Options', I deselected the first 4 options and immediately it started detecting the signal from the devices powered on. The Sync Box supports HDMI. Delete Appdata files, it will be repopulated. It should display a wide range of folders for apps installed on your device. Ive got the video signal detected turned on as well because the Apple TV switching frame rate/dynamic range had a tendency to stop the sync. I think almost everyone will like to watch movies, listen to music and play games. There are applications that claim to work on Smart TV's with this box however they do not work . I thought only ports 2 and 4 were confirmed as having the greater bandwidth? Philips Hue Sync is a newer product from Philips Hue. Is that the issue? This website uses the TMDb API but is not endorsed or certified by TMDb. Let me give you the three possible scenarios that I can test: 1- The issue is that apple TV recognizes dolby vision only when the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility" is off. My xbox and cabke box are connected but when i turn it on i get the weak no signal message. Lots of users have reported that they have various issues with the Hue Sync Box. Use up to 4 of your favourite HDMI-connected media devices to get your full-room light effects, making your console gaming content or TV more captivating and vivid. You also can keep the old installer files like Hue Sync Apps on your computer. HDMI1 on the TV for the sync box and Monitor 2 on the Denon. Do You HAVE To Use The Kasa App For Your Kasa Devices? So you should consider a couple of things like your WiFi connection. Here I will give some suggestions if you will have some glitches. Dolby Vision not working - From apple tv - Apple Community Press and hold the icon of the app, then click app info or any equivalent settings where you can access the apps data and cache. Not sure if this is something that clashed with the HDMI CEC settings on the TV itself. I've tried to contact Apple Support with no sucess, also Dolby Vision doesn't have a customer support for this. The consent submitted will only be used for data processing originating from this website. Would anything change if you used an Ethernet cable between your router and the Hue bridge? All you need to do is rollback the version of the Hue Sync app you are using. They release a new version constantly, you can see. Sometimes your App maybe gets messed up, so it would be having connection issues. I've tried to use Dolby Vision 30hz, 24hz and 25hz and they won't work when the "Dolby Enhanced Compability" feature on Hue Sync App is active. If your app has been giving you trouble and rolling back updates doesnt seem to change anything, or youre tired of constantly reinstalling the Hue software, you can check to see if its not the apps data that is causing the problem. 8. I've talked to Philips with no success and with LG (who told me that the issue is not with the TV). POWER ON AUTOMATICALLY. The last step is to install the new Sync app on your Mac or PC. 3- When I turn on the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility", the lights go back into syncing with the image but the TV doesn't recognize Dolby Vision anymore. Users report issues with how the Hue Sync box connects to Wi-Fi and HDMI. From both Apple TV to Hue Sync and Hue Sync to TV, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz). Connectivity is what makes smart tech work, and it needs to be reliable in order for the smart part of things to live up to its name. The Hue app is the central control for all of your Hue devices on your smartphone. Your Hue lights can now sync to those while the signal is passed through to your TV. Simply delete this folder and the app should repair itself. Turn off 5ghz WiFi as it is just a short range connection (15 feet) and install the sync box and turn on the 5ghz WiFi. Dolby vision in my 4K Blu-ray player works through the AVR, Chromecast plus sends Dolby vision through the AVR. *Dolby Vision Enhanced Compability turned on (Hue Box)? Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. ShYnNoK. Judging from the scenarios listed, it appears it may also be worth contacting Dolby Support, as Dolby Vision appears to be triggering an issue with the Philips Hue Sync Box. Going to this page you will see the Hue Sync boxes that are available. By adding the element of synchronized lights to your movie-watching, gaming, and music-listening experiences, the free app will offer a new level of immersion when you enjoy your entertainment. When the connection is confirmed, tap Search . This is the case when your Hue Sync Box is connected into a third device that then connects into your TV or monitor. You can easily solve that by placing the Wifi router closer to the system or using an ethernet cable because wired connections have better latency than wireless connections. I personally think that how the app stores data during updates cause the Hue Sync app connection problems. The gradient strip is definitely a big improvement over using just the light bars. Really, I'm the first to have these issues? September 24, 2021 Firmware version 1.8.1, November 26, 2019 Software version: 1.2.2 (first public software update). But you can rollback the version if you dont want to wait. Is it not fast/strong enough for the color data to communicate properly between the Hue Bridge and the Sync Box? Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. What if rolling back the upgrade doesnt do the trick? Im looking to get into Hue lighting for the first time to go with my PS5. Cmcruz32, User profile for user: The Hue Sync Box comes with 4 HDMI ports that allow you to directly connect all media devices, such as: Both systems are pretty solid and offer a decent level of plug n play intuitiveness. Your email address will not be published. These are the main things under this set up: *Dolby Vision Enhanced Compability turned on (Hue Box)? Yes but lights won't sync, *Connected to port 2 or 4 on phillips Hue? Using any number of random HDMI cables I had laying around, I am now only getting 1920x1080 on the Neo, which obviously looks terrible with everything stretched. I also would like to pair it with the new gradient light strip but currently priced at 180 Id rather wait to see if any offers come around. Could it be that the Dolby Vision frequencies need to be >30Hz, which are not supported by your LG TV? Dolby Vision not working - From apple tv to philips hue sync to LG TV UH7700, User profile for user: Make sure that your mobile device is connected to the same Wi-Fi network as your Hue Bridge. Aug 25, 2020 7:50 PM in response to jdo_apple. Apple TV 4K: No Dolby Vision If Connecter to Denon AVR. Hue Play HDMI Sync Box - HomeSeer Message Board Select your Wi-Fi network and tap Connect. 4. The Philips Hue . Of course, many people still like it very much. Also please be sure to check out, Solution: Check Your Wifi Signal and Internet Speed, 2. Aug 20, 2020 9:53 PM in response to i_rina. AVForums.com is owned and operated by M2N Limited, Other work around is dump appletv and go nvidia shield tv it doesnt sync proper colors with Dolby vision but it puts up some color but it overall works smoother with sync box and you can turn Dolby vision on and off easily, Sep 26, 2020 8:22 AM in response to ShYnNoK. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. Equally both the new app and the Hue Sync Box have some connectivity issues to wrangle. You can also just wait it out. Press the button on the Hue Bridge. Xbox One X : "No Signal Detected" to my monitor after - Microsoft Community This is a pretty glaring problem. Open up "Settings" on your iOS device. Connect it to your TV and HDMI-connected devices to. I know that this suggestion is late, but try changing the HDMI input mode on your TV to 1.4. It can be for all of your Hue devices. Description. On your PC, search for %appdata% in the taskbar. TV signal drops until I reopen the Hue Sync app. Enter the password for your Wi-Fi network when prompted. (2 ways), Are Philips Hue Bulbs Bright Enough? I will tell you some methods to fix it. Which makes sense because I am not sending a Arc signal through it (as I am not using a audio receiver) I do have the app tv connected to HDMI port 4. . How does this all work? Does Ring Now Offer 24/7 Recordings? Smart Home, Climate Control & Security Forum, Control Hue Sync Box with a Logitech Harmony remote - Hueblog.com, Please Help! There are reports of the Hue Sync Box losing signal from the HDMI ports or losing connection to the Hue hub when its not used as the primary HDMI hub for your devices. If the AP is the reason that causes the connection issues, so how to fix it? Learn more about brightness. Hue Play HDMI Sync box | Page 22 | AVForums With the continuous improvement of hardware and technology, the Hue sync App is also constantly upgrading. You do not have to change the optical cable. For the connection issues, there will be many solutions, one method works for you but may not work for others. Very happy!! 2. User profile for user: Their new Hue Sync Box is their latest offering that seeks to blend their smart lighting know-how with some new frontiers. Hold the option key to show the Library folder. All Rights Reserved. Your comment will be manually reviewed and approved by Tristan in less than a week. However, if you ever come across one, make sure that you follow this guide to diagnose and solve the problem with ease! Related Reading: Is Philips Hue Z-Wave or Zigbee? Optional: Pair a TV remote to the Hue sync box. Here are a few of the most common issues with the Hue Sync app. Buy in India Philips Hue Play HDMI Sync Box - Tanotis In order to try this fix, you need to delete your apps data.